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Cannot View Bill Adjustment Details In Billing Care. (Doc ID 2630908.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Symptoms

Scenario:

Customer has made a bill level adjustment for an account, and trying to view this bill level adjustment on Billingcare after selecting bill adjustment in A/R(Account Receivable) actions tab, when clicked on "Adjustment Details" button not getting any response.
There are no error messages on the screen and cm.pinlog log as well.

However, this functionality is working fine for Account Adjustment, Item Adjustment, Event Adjustment and it is only failing for Bill Adjustment.
 

Changes

Code changes has been done in adjustment details as part of solution.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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