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Processing Error Page Takes a Long Time while Opening from Processing Error Link on Claim Page (Doc ID 2631219.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.19.2.0.0 version, Processing
OR
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Processing error page is taking too long (2+minutes) to open using processing error link on claims page.

The issue can be reproduced at will with the following steps:
 
1. Log in to Claims Application.
2. Navigate to Claims Page.
3. Open Claim that was stuck with processing Error in the environment.
4. Click on the Processing error link.
5. Processing error page is taking 2:20+ minutes for opening.

Cause

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In this Document
Symptoms
Cause
Solution
References


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