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Issues with PaymentTool in BRM 12.0.0.2.0 (Doc ID 2632107.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.2.0 to 12.0.0.2.0 [Release 12.0.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communication Billing and Revenue Management (BRM), 2 issues are likely to be encountered when installing the Payment Tool client.

1. If performing a standalone installation on a system where no previous version of BRM's clients have ever been installed, pop-up errors will be thrown regarding missing Dynamically Linked Libraries (DLLs) and Payment Tool will fail to start:

"The code execution cannot proceed because MSVCR71.dll was not found. Reinstalling the program may fix this problem."

Reinstalling Payment Tool does not fix this issue.

2. If the DLLs exist, then Payment Tool may also throw another pop-up error when open the system registry:

"Cannot open the registry using 'Software\Portal', Error = 2."

The second pop-up can be closed and Payment Tool will operate normally.

Cause

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In this Document
Symptoms
Cause
Solution
References


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