My Oracle Support Banner

Users Receive 'IStream Document Manager Error: Error Adding Document Version. [Cannot Fetch Version]' Message When Saving IStream Document to the DM Server (Doc ID 2633885.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Publisher

Users  encounter the following error message when attempting to save an IStream Document (cds/cms/clg) to the IStream DM Server:


ERROR
-----------------------
IStream Document Manager Error: Error adding document version.
[Cannot Fetch Version]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login the IStream DM Server.
2. Click the Functions button on a IStream Document.
3. Select Add Version.
4. Select the updated file on the local drive.
5. Click Add Version.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.