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Empty Record Information PDF File Attachments With E-Mai Notifications, and Print > PDF Results In 'Failed to load PDF document.' (Doc ID 2633986.1)

Last updated on APRIL 22, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.8.14.0 to 18.8.14.0 [Release 18.8]
Primavera Unifier Cloud Service - Version 19.12 and later
Primavera Unifier - Version 18.8.14.0 to 18.8.14.0 [Release 18.8]
Primavera Unifier - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Versions 18.8.14 and 19.12

When; 1) printing Record Information to PDF format, and 2) when the Record Information PDF file is attached to a system-generated e-mail notification:

Expected Result

1) The Record Information data should be able to be printed in PDF format, and 2) the Record Information PDF file attached to the system-generated e-mail notification should contain data.

Actual Result

1) An Error dialog pops up reading "Failed to load PDF document", and 2) the Record Information PDF file attached to the system-generated e-mail notification is empty/blank.

The following may be found in the Unifier log files:

com.itextpdf.tool.xml.exceptions.RuntimeWorkerException: Invalid nested tag tr found, expected closing tag td.

Cause

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In this Document
Symptoms
Cause
Solution
References


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