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P6 Web Login Error "Unexpected Login Error Please Contact Your Administrator" After Implementing SSO (Doc ID 2634227.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.1 and later
Information in this document applies to any platform.

Symptoms

After modifying the P6 web configuration and changing authentication to WebSSO, the username is "pre-populated in the username field", but the user is unable to log in.

The error returned is Unexpected login error. Please contact your administrator.


Steps to Reproduce

  1. Run adminpv.cmd (.sh) and change the authentication to WebSSO.
  2. Restart managed server(s).
  3. Launch browser and enter P6 web URL.
  4. Username is either enterable or pre-populated.
  5. Login is unsuccessful.

 

Changes

 

Cause

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