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Attempting Multiple Event Completion Fails With No Fields Selected For Update (Doc ID 2635269.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Oracle Utilities Network Management System - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Oracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, Web Workspace


Attempting Multiple Event Completion Fails with No Fields Selected For Update

Attempting to complete multiple events without updating any of the fields on the completion screen fails with JBot error.


No error is displayed for the user, but errors are written to the client log:

Caused by: java.lang.NullPointerException: CORBA argument 3 of 7 is null
at com.splwg.oms.ejb.session.Agent.checkForNulls(Agent.java:184) ~[?:?]
at com.splwg.oms.ejb.session.Agent.access$000(Agent.java:28) ~[?:?]
at com.splwg.oms.ejb.session.Agent$1.invoke(Agent.java:203) ~[?:?]
at com.sun.proxy.$Proxy160.completeAndUpdateEvent(Unknown Source) ~[?:?]
at com.splwg.oms.ejb.session.InterSysProxy.completeAndUpdateEvent(InterSysProxy.java:1785) ~[fwserver-common.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_241]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_241]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_241]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_241]

 


The issue can be reproduced  with the following steps:
1. select multiple events for update.
2. open the Update Events dialog
3. select 'Unselect All'
4. select 'Complete'

Cause

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In this Document
Symptoms
Cause
Solution
 Fix Description
 Migration
References


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