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Attempt to Save Damage Report Results in Exception ToolMethodCommand.execute failed: tool = "com.splwg.oms.client.damage.DamageAssessment", method name = "saveDamageReport" (Doc ID 2635466.1)

Last updated on FEBRUARY 06, 2020

Applies to:

Oracle Utilities Network Management System - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.1.0 version, Web Workspace

Unable To Save Damage Report

Trying to save a damage report produces an error message is produced 'unable to save',
 

ERROR

3-thread-4] ERROR com.splwg.oms.jbot.adapter.JBotAdapter: com.splwg.oms.jbot.JBotException: ToolMethodCommand.execute failed: tool = "com.splwg.oms.client.damage.DamageAssessment", method name = "saveDamageReport"
com.splwg.oms.jbot.JBotException: ToolMethodCommand.execute failed: tool = "com.splwg.oms.client.damage.DamageAssessment", method name = "saveDamageReport"
at com.splwg.oms.jbot.command.ToolMethodCommand.execute(ToolMethodCommand.java:55) ~[nms_client.jar:?]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:420) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processCommand(CommandProcessor.java:163) ~[nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processPackage(CommandProcessor.java:284) ~[nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter$1.run(JBotAdapter.java:671) [nms_client.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:1.8.0_231]
at java.util.concurrent.FutureTask.run(Unknown Source) [?:1.8.0_231]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_231]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_231]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_231]
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_231]
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_231]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_231]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_231]
at com.splwg.oms.jbot.command.ToolMethodCommand.execute(ToolMethodCommand.java:50) ~[nms_client.jar:?]
... 9 more
Caused by: com.splwg.oms.framework.exception.OmsClientException: DAMAGE.INC_CREATE_FAIL
at com.splwg.oms.client.damage.DamageAssessment.handleServiceException(DamageAssessment.java:860) ~[nms_client.jar:?]
at com.splwg.oms.client.damage.DamageAssessment.saveDamageReport(DamageAssessment.java:502) ~[nms_client.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_231]
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_231]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_231]
at java.lang.reflect.Method.invoke(Unknown Source) ~[?:1.8.0_231]
at com.splwg.oms.jbot.command.ToolMethodCommand.execute(ToolMethodCommand.java:50) ~[nms_client.jar:?]
... 9 more




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select an event
2. Select to add a Damage Assessment
3. Add the necessary details and then try to Save.


Changes

 This is happening after upgrading NMS release to 2.4.0.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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