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Batch Payment Pmt File Keeps on Processing Until User Reload the Page (Doc ID 2636444.1)

Last updated on MARCH 23, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.21.0 and later
Information in this document applies to any platform.

Symptoms

In Billing Care, when the user imports .pmt file to perform batch payment, it keeps on processing until reload/refresh the page.

It is required to reload the page every time users want to process the batch payment

ERROR
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No error, but screen it keeps on processing state until reload the page.

STEPS
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The issue can be reproduced at will with the following steps:

1.Try processing correct .pmt file 3 times no issue, continue for 4th or 5th time, will see looping, screen not refreshing
2.Try processing error case .pmt files couple of times 5 to 6 times to process, will see looping, screen not refreshing

Screenshot for reference:

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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