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Documaker Upgrade To 12.6.2 Causing Apache Tomcat Failure (Doc ID 2637515.1)

Last updated on FEBRUARY 11, 2020

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6.2 version, Oracle Documaker

Documaker upgrade to 12.6.2 causing Apache Tomcat failure

I have just upgraded my Documaker software from 11.5 to 12.6.2 and I am unable to generate online documents. From the Apache Tomcat logs, it looks like IDS/Docupresentment is refusing the connection.

ERROR
-----------------------
2020-01-29 18:56:23,434-[http-nio-8090-exec-2]-Error processing 'doPublish' from IDS:
com.docucorp.ewps.providers.publishengine.IDSException: Error putting a request message in the queue. Return code: 1, Error Message: Queue Error, Connection refused: connectCredentials:
null
at com.docucorp.ewps.providers.publishengine.IDSRequest.processRequest(IDSRequest.java:195)
at com.docucorp.ewps.providers.publishengine.DocumakerPublishEngineProvider.doEWPSRequest(DocumakerPublishEngineProvider.java:46)
at com.docucorp.ewps.service.publish._2005_12_01.axis2.BaseImpl.processServiceRequest(BaseImpl.java:75)
at com.docucorp.ewps.service.publish._2005_12_01.axis2.doPublishImportImpl.processServiceRequest(doPublishImportImpl.java:26)
at com.docucorp.ewps.service.EWPSDocumentServicesSkeleton.commonPublish(EWPSDocumentServicesSkeleton.java:568)
at com.docucorp.ewps.service.EWPSDocumentServicesSkeleton.doPublish(EWPSDocumentServicesSkeleton.java:182)
at com.docucorp.ewps.service.EWPSDocumentServicesMessageReceiverInOut.invokeBusinessLogic(EWPSDocumentServicesMessageReceiverInOut.java:111)
at org.apache.axis2.receivers.AbstractInOutSyncMessageReceiver.invokeBusinessLogic(AbstractInOutSyncMessageReceiver.java:42)
at org.apache.axis2.receivers.AbstractMessageReceiver.receive(AbstractMessageReceiver.java:96)
at org.apache.axis2.engine.AxisEngine.receive(AxisEngine.java:145)
at org.apache.axis2.transport.http.HTTPTransportUtils.processHTTPPostRequest(HTTPTransportUtils.java:275)
at org.apache.axis2.transport.http.AxisServlet.doPost(AxisServlet.java:120)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:537)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1085)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:658)
at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1556)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1513)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to Generate online documents

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate online documents

Cause

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In this Document
Symptoms
Cause
Solution
References


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