My Oracle Support Banner

Unable To Login & Slow Performance After Upgrade To 9.3.6.11 (Doc ID 2637545.1)

Last updated on OCTOBER 19, 2021

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Unable To Login & Slow Performance After Upgrade To 9.3.6.11
After performing an upgraded from 9.3.2 to 9.3.6.11, login into the system every morning does not work.  Reboot of server is required each morning in order to login. 

Also experiencing slow performance when performing  - Get Attachment; takes almost 2 minutes to start the download.

ERROR:  stderr.log
Authentication Failed. Please make sure the <ldapuser> username and password are correct! Job was cancelled due to this error!
com.agile.util.exception.CMAppException: Authentication Failed. Please make sure the <ldapuser> username and password are correct! Job was cancelled due to this error!

Changes

 Upgraded from 9.3.2 to 9.3.6.11

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.