Days Open on Worklist > New And Worklist > Open Is Displayed Incorrectly (Doc ID 2638490.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

On Worklist > New and Worklist > Open, when Follow-up Date is earlier than Initial Receipt Date,
Days Open field displays value calculated based on Initial Receipt Date instead of based on Follow-up Date.

Steps to Repeat:

Testing performed on the date: 07-NOV-2019.
1) Create a new case with Initial Receipt Date: 05-NOV-2019.
2) Go to Worklist > New.
3) Search for the above case using Days Open: 2.
4) Lock the case.
5) Unlock the case as Significant Follow-up.
6) Enter Follow-up Date with earlier date than Initial Receipt Date (Follow-up Date: 01-NOV-2019).
7) Go to Worklist > New.
8) Search for the above case using Days Open: 2.
9) Days Open field displays value calculated based on Initial Receipt Date instead of based on Follow-up Date.

Cause

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