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Pending Bill Not Generated When Bill Tolerance Exists With Post Processing PA (Doc ID 2639339.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, Pending Bill not generated when Bill Tolerance exists with Post Processing PA.

Bill Not generated from UI when Bill Tolerance Algo plugged on Customer Class. This only happens when Post processing PA exists on the Invoice Account.

ACTUAL BEHAVIOR
------------------------------
When Bill is generated on the Invoice Account with Bill tolerance, it fails to create the Todo and the Pending Bill as well.
A popup Message displayed as To Do Created for the Bill Id. But todo does not present in the system.Same is with Pending Bills.

EXPECTED BEHAVIOR
-----------------------------------
When Tolerance Algo Exists on Customer Class, it should create the Bill along with the Bill message Info (Todo with Tolerance Information).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Below scenario tested:
Post processing existing on the Invoice Account (Person level) and with Bill tolerance algo on the Customer Class level. When it hits the tolerance, a message is shown with the Todo and Bill id, but none of them were created in the system.
This is only in the case of Active Post Processing existing. If Post processing is not active it works as expected.

Set eligibility in the rate component such that main person char value = Y, use same rate schedule for post processing, PPPR and PPIN.
Remove Char value = N create bill and take screen shot Error segment should get created
Add and Set Char value = N create bill and take screen shot $0 segment should be created
Set Char value = Y create bill and take screen shot ¿ correct segment should get created

FREEZE COMPLETE SWITCH YES
1) Trial bill to real bill conversion with no post processing segments.
2) Trial bill to real bill conversion with post processing segment.
3) Trial bill with no post processing segments.
4) Trial bill with post processing segment.
RECALCULATE SWITCH NO
5) Real bill with no post processing segments.
6) Real bill with post processing segment.
RECALCULATE SWITCH YES
7) Real bill with no post processing segments.
8) Real bill with post processing segment.

FREEZE COMPLETE SWITCH No
1) Trial bill to real bill conversion with no post processing segments.
2) Trial bill to real bill conversion with 1 post processing segment.
3) Trial bill with no post processing segments.
4) Trial bill with post processing segment.
RECALCULATE SWITCH NO
5) Real bill with no post processing segments.
6) Real bill with post processing segment.
RECALCULATE SWITCH YES
7) Real bill with no post processing segments.
8) Real bill with post processing segment.

Create online bill on Usage and invoice.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
It is a show stopper for a critical milestone.

Cause

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In this Document
Symptoms
Cause
Solution
References


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