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White Page Display When "Force To Black" is set On Microsoft Office Files (Doc ID 2640215.1)

Last updated on FEBRUARY 18, 2020

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.2 and later
Information in this document applies to any platform.

Symptoms

On AutoVue version 21.0.2 users are able to view Office documents with no issues but when they select the "Force to Black" option from Options --> Configure --> Under the "General" section the document goes completely white. This was tested in Ms Word .Doc and .Docx files and Ms Excel .xlsx files all with the same results.




Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Open any Doc , Docx  or Xlsx document in AutoVue
2. go into Options --> Configure --> Under the "General" section and select "Force to Black" option
3. Notice that the document goes completely White in AutoVue Applet.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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