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Unable To Close KYC Cases (Doc ID 2640752.1)

Last updated on FEBRUARY 24, 2020

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.7 version, Web UI

ACTUAL BEHAVIOR
---------------
All cases are in new status and owner and assign are same for the cases .

once we open the case , status should change to investigate but still case show in new status only.

We do not get options to close the case in take action

Cause

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In this Document
Symptoms
Cause
Solution
References


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