My Oracle Support Banner

Handheld (HH) is Getting Locked When Simple Pack Item is Scanned as Part of Stock Count (Doc ID 2640893.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 13.2 and later
Information in this document applies to any platform.


During stock count Item scanning , Handheld(HH) is locked when a simple pack item is scanned which is not part of the stock count list.

Error: The simple pack item has been substituted with component item

Steps To Recreate:

  1. Login to HH.
  2. Go to Stock count Process and item scanning page.
  3. Select or Enter a simple pack item which is not part of the item and notice that the error is reported and system is locked.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.