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Handheld (HH) is Getting Locked When Simple Pack Item is Scanned as Part of Stock Count (Doc ID 2640893.1)

Last updated on FEBRUARY 26, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 13.2 and later
Information in this document applies to any platform.

Symptoms

During stock count Item scanning , Handheld(HH) is locked when a simple pack item is scanned which is not part of the stock count list.

Error: The simple pack item has been substituted with component item

Steps To Recreate:

  1. Login to HH.
  2. Go to Stock count Process and item scanning page.
  3. Select or Enter a simple pack item which is not part of the item and notice that the error is reported and system is locked.

Cause

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In this Document
Symptoms
Cause
Solution
References


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