Handheld (HH) is Getting Locked When Simple Pack Item is Scanned as Part of Stock Count
(Doc ID 2640893.1)
Last updated on FEBRUARY 26, 2020
Applies to:Oracle Retail Store Inventory Management - Version 13.2 and later
Information in this document applies to any platform.
During stock count Item scanning , Handheld(HH) is locked when a simple pack item is scanned which is not part of the stock count list.
Error: The simple pack item has been substituted with component item
Steps To Recreate:
- Login to HH.
- Go to Stock count Process and item scanning page.
- Select or Enter a simple pack item which is not part of the item and notice that the error is reported and system is locked.
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