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PI Password Silently Expires and Locks Out Users (Doc ID 2641660.1)

Last updated on FEBRUARY 24, 2020

Applies to:

Oracle Communications Network Charging and Control - Version 12.0.2.0.0 and later
Oracle Communications Convergent Charging Controller - Version 12.0.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C), the Provisioning Interface (PI) password can expire while a user is logged in without notifying the user of either the upcoming expiration or the expiration itself.

The only notifications/alarms that are generated are written to the PImanager log when the user tries to log in:

cmnError(LOGGED_WARNING, "PIprocess: user %s password is in grace period before expiry", name);
cmnError(LOGGED_ERROR, "PIprocess: user %s password has expired, login not allowed", name);

If is possible that if the user is logged in from before the grace period till after the expiration, no warnings are ever logged as this check/logging is only performed when the user tries to log in.

If the password expires while the user is logged in, the user is not "kicked out/off" and can continue to operate as per usual.

As a result of this change. systems with automated logins which run for long periods of time will start to fail without any notification after a given period of time.

Cause

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In this Document
Symptoms
Cause
Solution
References


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