Cycle Discount Charges Are Refunded When Service Status Is Changed To Inactive
(Doc ID 2642980.1)
Last updated on FEBRUARY 28, 2020
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On patch set version 18.104.22.168.0, it was observed that cycle discount charges [PIN_FLD_CYCLE_DISC_AMT] are refunded when service status is changed to inactive in the below scenario.
- On 1st Feb: Create a customer account with a monthly cycle forward (mcf) product and during purchase, provide "Discount recurring fees" = 100. So CYCLE_DISC_AMT field is populated in purchased_product_t table for this account, and the customer is charged with the Discounted amount.
For example: The cycle forward charge is 500 and CYCLE_DISC_AMT is 100. So /item/cycle_forward will have a due of 400 on ‘01-Feb-20’.
The mcf product has proration rule:
On purchase in mid of cycle: prorate
On Cancellation in mid of cycle: Full charge
- On 28th Feb: Service got suspended using op_cust_set_status with below flist:
- When the suspension happened, another /item/cycle_forward of 100 got applied on ‘28-Feb-2020’. See below for example, some details of the events:
279583192 279736693 /event/billing/product/fee/cycle/cycle_forward_monthly 322288848613207665 Cycle Forward Fees (srvc):MCF 100 TEST 28-Feb-20 1-Mar-20
279583192 279736693 /event/billing/product/fee/cycle/cycle_forward_monthly 321831451776210041 Cycle Forward Fees (srvc):MCF 400 pin_bill_accts 1-Feb-20 1-Mar-20
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document