Customer Center Web Version is Unable to Connect and Throwing Error "SSL Handshake failed" (Doc ID 2643444.1)

Last updated on FEBRUARY 10, 2022

Applies to:

Goal

Scenario:

• One is testing Customer Center with Java Network Launch Protocol (JNLP) setup after enabling Secure Sockets Layer (SSL) in Customer Center on Tomcat server as per documentation and <Note 2400778.1>.
• Connection Manager (CM) is throwing an SSL handshake failure error while trying to log in from the Customer Center login page.
• Error in cm pinlog:
  

Additional notes:

The rest of the setup is followed using same steps as performed for Customer Center stand alone. The same wallet certificate which was created for Customer Center windows machine is used and one is connecting to the same server using JNLP file.
 

Solution

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