Resolution Cost Is Incorrect for Credit Note Request (Doc ID 2644044.1)

Last updated on DECEMBER 01, 2021

Applies to:

Symptoms

On : 16.0.1 version, Document Matching

The Credit Note Request (CNR) cost is incorrect when the CNR is generated as a result of an RTV CNR and RTV CN matching.

The issue can be reproduced at will with the following steps:
  1. Create an RTV with few items.
  2. Create a Credit note that has less value of quantity of item.
  3. Please ensure quantity difference is not for first item.
  4. Resolve cost discrepancy using 'CBQ' action.
  5. Run Rollup.
  6. Check cost in generated CNRCost Cost for item is from first item in list, not from CNR.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.