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Credit Note Posting Fails When Quantity Discrepancy Was Resolved Using DWO Reason Code (Doc ID 2644607.1)

Last updated on MARCH 08, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

When discrepancy between Credit Note Request - Quantity (CNR-Q) and Credit Note (CN) was resolved using Discrepancy Write Off (DWO) reason code, credit note posting is failing with below error.

ERROR
-----------------------
"Header amount of -20389.92 does not equal to total detail amount of -22295.52"

Steps to Recreate:

  1. Create a CNR Quantity.
  2. Create a CN with quantity discrepancy (CN > CNR).
  3. Resolve quantity discrepancy using DWO reason code.
  4. Run reimrollup and reimposting batches.
  5. Notice that posting of credit note fails with below error:
    "Header amount of -20389.92 does not equal to total detail amount of -22295.52"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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