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Customer Registration - Add Account Portal - Error When Adding Foreign Key Characteristic Type (Doc ID 2645753.1)

Last updated on MARCH 05, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version

Unable to validate and save customer registration if there an account characteristic added with characteristic type of Foreign key.

ERROR
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Foreign Key Reference is required for Characteristic Type [Type].

STEPS
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The issue can be reproduced at will with the following steps:
1. Create or Use a characteristic type with char type code of Foreign Key;
2. Add the characteristic to Division – Party Char Types;
3. Create Customer Registration, populate the required info and navigate to the “Account” then view and edit;
4. In the Account Characteristic, search the characteristic type in 1st step and set a valid value then hit Validate and Save.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot validate and save customer registration if there an account characteristic added with characteristic type of Foreign key..

Cause

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In this Document
Symptoms
Cause
Solution
References


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