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Documaker Desktop 12.6.1 Crashes When Attempting To Process WIP Documents (Doc ID 2646618.1)

Last updated on MARCH 09, 2020

Applies to:

Oracle Documaker Desktop - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Policy Print System (PPS)

Documaker Desktop 12.6.1 crashes when attempting to process WIP documents

Following bug fix and release of DM 12.6.1 (as part of resolution of SR 3-18366057341), it has been discovered during testing that Documaker Desktop crashes when WIP documents are attempted to be created.

 To attempt to fix this issue we have installed the following C++ redistributables but all produce the same error as above.
 Microsoft Visual C++ 2013 Redistributable (x64) -12.0.30501
 Microsoft Visual C++ 2013 Redistributable (x86) -12.0.30501
 Microsoft Visual C++ 2013 Redistributable (x64) -12.0.40664
 Microsoft Visual C++ 2013 Redistributable (x86) -12.0.40664

 ERROR
-----------------------

Event Viewer Details:
Faulting application name: AFEMNW32.EXE, version: 12.6.1.34530, time stamp: 0x5c82a891
 Faulting module name: mfc120u.dll, version: 12.0.40664.0, time stamp: 0x59260e41
 Exception code: 0xc000041d
 Fault offset: 0x0024e4da
 Faulting process id: 0x2550
 Faulting application start time: 0x01d52288b7d4f9ea
 Faulting application path: C:\DAP\DLL\AFEMNW32.EXE
 Faulting module path: C:\WINDOWS\SYSTEM32\mfc120u.dll
 Report Id: 2cbd3acb-1e63-4b4d-946f-17e716042097
 Faulting package full name:
 Faulting package-relative application ID:




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. retrieve a form from WIP
2. Select a paragraph selection field.
3. paragraph list window does not display

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete UAT testing and meet critical milestone

Cause

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In this Document
Symptoms
Cause
Solution
References


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