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Not Able To Download A Particular PDF Attachment File (Doc ID 2648641.1)

Last updated on MARCH 16, 2020

Applies to:

Oracle Agile Product Collaboration - Version and later
Information in this document applies to any platform.


On : version, Web client (PC)

Not able to download a particular attachment

A PDF file attachment is not downloading though all other files (including PDF format) are getting downloaded. We have confirmed the file is present in the vault on server.


Following error is found in filemanager log while trying to download the attachement:

An exception occurred while processing one of the input values, please contact the system admin for more details.
at com.agile.webfs.components.controller.AgileFSServletResponseWrapper.validateHeaderValue(
at com.agile.webfs.components.controller.AgileFSServletResponseWrapper.setHeader(
at com.agile.webfs.components.controller.FileDownloadHandler.setResponseHeader(
at com.agile.webfs.components.controller.FileDownloadHandler.setContentResponseHeader(
at com.agile.webfs.components.controller.DownloadRangeServlet.handleRequest(
at com.agile.webfs.components.controller.DownloadRangeServlet.doGet(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
at org.apache.catalina.core.ApplicationFilterChain.doFilter(
at org.apache.tomcat.websocket.server.WsFilter.doFilter(
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
at org.apache.catalina.core.ApplicationFilterChain.doFilter(
at com.agile.webfs.components.controller.SetCharacterEncodingFilter.doFilter(
at org.apache.catalina

The issue can be reproduced at will with the following steps:
1. Open chrome browser hit URL
2. Do CTRL-P, and you will see Chrome's print page, select "save as pdf". Click Save.
3. The downloaded file name would be "iMac Pro - Technical Specifications - Apple (IE).pdf"
4. Try uploading the file to Agile PLM 9.3.4 web-client, which should happen without issue
5. Try to download the same file from Agile PLM 9.3.4 web-client. The file should not be downloaded.

The first space in the filename of the affected file "iMac Pro - Technical Specifications - Apple (IE).pdf" is a nonbreaking space(UTF-8 code=C2A0). All other spaces are a regular space (UTF-8 code=20).




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