SMS Refund Rating Wrongly in Case of Free Bucket (Doc ID 2650110.1)

Last updated on MARCH 23, 2020

Applies to:

Symptoms

A customer has 25 Short Message Service (SMS) free as part of base plan. Notice that if a refund request is received for the 25th SMS, it is applying the discount rule #2, which is supposed to apply after the 25 SMS are consumed. Due to this, the customer is getting additional discount, SMS refund is rating wrongly in case of free bucket.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Grant 25 SMS  through a Non-Currency Resources (NCR).
2) Create a usage charge offer to charge.
3) Create discount rule #1 to deduct the grant and credit the charge.
4) Create discount rule #2 to increase a counter to track the usages.
5) Pass 25 SMS to consume all the grants.
6) Pass a refund request for the 25th SMS.

Expected behavior: All the impacts done on the debit for the 25th SMS should be refunded

Current behavior: The impact is happening on rule #2 instead of rule #1, hence the customer is getting additional discount.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.