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IVRS and LNMT Windows Services Unable to Start (Doc ID 2652536.1)

Last updated on APRIL 26, 2020

Applies to:

Oracle Health Sciences InForm - Version 6.1 and later
Information in this document applies to any platform.
IVRS, LNMT

Symptoms

 IVRS and LNMT Windows Services unable to start with error, "Service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion". Other Errors seen: FATAL APPLICATION : Solution windows service exception. A timeout was reached (30000 milliseconds) while waiting for the <WINDOWS SERVICE NAME> service to connect.

After enabling IVRS Debug logs we could also the the following error:

Connection to database is not available.

The solution DB user could connect to the Database on its on but through the IVRS application it could not.

Changes

 Client and DB patching were done.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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