My Oracle Support Banner

Payment Arrangement SA Stuck In Pending Stop Upon Completion Of Off Cycle Bill Generation (Doc ID 2653170.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, Framework

ACTUAL BEHAVIOR
---------------
Payment Arrangement SA stuck in Pending Stop upon completion of Off cycle Bill Generation
Upon completion of Off Cycle Bill for Payment Arrangement SA, it is stuck in Pending Stop status instead of transitioning automatically to Stopped status.

EXPECTED BEHAVIOR
-----------------------
After Off Cycle Bill Generation completion, Payment Arrangement SA status should be in stopped status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
⦁ Initial Bill for Electric SA.
⦁ Create PA SA for the arrears amount of the initial bill.
⦁ Created PA SA.
⦁ Both SA’s (Electric and Payment Arrangement) are in Active Status
⦁ Add Off Cycle Bill
⦁ Manually add Off Cycle Bill for Payment Arrangement SA
⦁ Created Off Cycle Bill in Pending Status.
⦁ Complete the Off Cycle Bill
⦁ Payment Arrangement Extension SA in Active Status.
⦁ Upon Off Cycle Completion, Payment Arrangement SA was transitioned to Pending Stop.
⦁ Upon Off Cycle Completion, completed off cycle bill for Payment Extension SA was created.
⦁ Payment Extension SA was transitioned to Pending Stop status.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.