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The 'Print' Icon Is Grayed Out and Unavailable in P6 Hosted on Citrix (Doc ID 2653977.1)

Last updated on APRIL 02, 2020

Applies to:

Primavera P6 Professional Project Management - Version 18.8 to 18.8.17.0 [Release 18.8]
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 18.8.17.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The 'Print' icons are intermittently grayed out/unavailable in P6 Professional hosted on Citrix, even though a default printer is configured and available.

EXPECTED BEHAVIOR

The 'Print' icons should always be available.

 

The issue can be reproduced at will with the following steps:
1. Login to P6 Pro through Citrix.
2. Navigate to the Activities view.
3. Note the reported behavior.

Cause

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