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Account Activity History Not Showing Customer Contact If It Is Not For Main Customer (Doc ID 2654312.1)

Last updated on APRIL 14, 2020

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On :CCB 2.6.0.1.0 version, Framework

ACTUAL BEHAVIOR
---------------
Account Activity History not showing Customer Contact if it is not for main Customer


EXPECTED BEHAVIOR
-----------------------
Note that customer contact have account ID (unlike prior releases when customer contact only has Person), logic on account activity history should be account/person on customer contact.
Account Activity History shows Customer Contact even if its not for main Customer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create customer contact for person that is not main person on account-person.
2. Account Information- Account Activity History will not show the customer contact.


BUSINESS IMPACT
-----------------------
Customer contact can be created for any person on account but if account information is not showing customer contact for person that is not main then it will not give true history on account.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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