In Firefox Browser, A Warning Message (requirement) Not Displayed In Case Page
(Doc ID 2654839.1)
Last updated on JULY 22, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7] Information in this document applies to any platform.
Symptoms
On : 2.6.0.1.0 version, ENV - Environment
ACTUAL BEHAVIOR --------------- In Firefox browser, a Warning message (requirement) not displayed in Case Page
In Firefox browser, a Warning message (requirement) not displayed while navigating from one state to another state of a Case, which has required Characteristics in state.
Steps to Reproduce: Create a plugin Script/Algorithm Type/Algorithm to plug it on Case Life cycle. Logic: Just add a warning message in Plugin script. move null to "F1-AddWarning"; move '90000' to "F1-AddWarning/messageCategory"; move '201' to "F1-AddWarning/messageNumber"; invokeBS 'F1-AddWarning' using "F1-AddWarning" with warn popup;
Add algorithm (CM-TESTWARN) on Case Type (CI_INQUIRY) Life cycle status (COMPLETE). In addition, mark Service Point as Required Characteristic in COMPLETE state of above case type.
Navigate to Account id: 0076418936
From Premise Context menu, Go to Case Add Provide Case type - CI_INQUIRY
Click on Save
Now click on Complete Button in Case page.
Populate Service Point Id and Click on Ok
Actual Result: • Warning message not displayed in Firefox browser, while navigating from one state to another state of a Case, which has required Characteristics in state. • Service Point Id added in Characteristics in Firefox browser. However, we did not get any warning popup (Alert).
EXPECTED BEHAVIOR ----------------------- Display a warning message as a popup while navigating from one state to another state of a Case, which has required Characteristics in state.
Changes
Cause
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