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In Firefox Browser, A Warning Message (requirement) Not Displayed In Case Page (Doc ID 2654839.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
In Firefox browser, a Warning message (requirement) not displayed in Case Page

In Firefox browser, a Warning message (requirement) not displayed while navigating from one state to another state of a Case, which has required Characteristics in state.

Steps to Reproduce:
Create a plugin Script/Algorithm Type/Algorithm to plug it on Case Life cycle.
Logic: Just add a warning message in Plugin script.
move null to "F1-AddWarning";
move '90000' to "F1-AddWarning/messageCategory";
move '201' to "F1-AddWarning/messageNumber";
invokeBS 'F1-AddWarning' using "F1-AddWarning" with warn popup;

Add algorithm (CM-TESTWARN) on Case Type (CI_INQUIRY) Life cycle status (COMPLETE).
In addition, mark Service Point as Required Characteristic in COMPLETE state of above case type.
 
Navigate to Account id: 0076418936
 
From Premise Context menu, Go to Case  Add
Provide Case type - CI_INQUIRY
 
Click on Save

Now click on Complete Button in Case page.
 
Populate Service Point Id and Click on Ok

Actual Result:
• Warning message not displayed in Firefox browser, while navigating from one state to another state of a Case, which has required Characteristics in state.
• Service Point Id added in Characteristics in Firefox browser. However, we did not get any warning popup (Alert).
 
EXPECTED BEHAVIOR
-----------------------
Display a warning message as a popup while navigating from one state to another state of a Case, which has required Characteristics in state.

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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