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Unknown host Error When Starting AutoVue Server (Doc ID 2655199.1)

Last updated on MARCH 31, 2024

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to start AutoVue server the following error occurs and AutoVue server cannot start.

ERROR
AutoVue server log : log4j-roll.log shows following error:

 <Event xmlns="http://logging.apache.org/log4j/2.0/events" timeMillis="1585730653258" thread="main" level="FATAL" loggerName="com.cimmetry.jvueserver.management" endOfBatch="false" loggerFqcn="org.apache.logging.log4j.spi.AbstractLogger" threadId="1" threadPriority="5">
   <Message>Unable to bind the administration manager. Aborting.</Message>
   <ContextMap/>
   <Thrown localizedMessage="Unknown host: <HOSTNAME>; nested exception is: &#xa;&#x9;java.net.UnknownHostException: <HOSTNAME>" message="Unknown host: <HOSTNAME>; nested exception is: &#xa;&#x9;java.net.UnknownHostException: <HOSTNAME>" name="java.rmi.UnknownHostException">
     <Cause commonElementCount="10" localizedMessage="<HOSTNAME>" message="<HOSTNAME>" name="java.net.UnknownHostException"><ExtendedStackTrace>
         <ExtendedStackTraceItem class="java.net.AbstractPlainSocketImpl" method="connect" file="AbstractPlainSocketImpl.java" line="184" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="java.net.SocksSocketImpl" method="connect" file="SocksSocketImpl.java" line="392" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="java.net.Socket" method="connect" file="Socket.java" line="589" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="java.net.Socket" method="connect" file="Socket.java" line="538" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="java.net.Socket" method="&lt;init>" file="Socket.java" line="434" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="java.net.Socket" method="&lt;init>" file="Socket.java" line="211" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="sun.rmi.transport.proxy.RMIDirectSocketFactory" method="createSocket" file="RMIDirectSocketFactory.java" line="40" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="sun.rmi.transport.proxy.RMIMasterSocketFactory" method="createSocket" file="RMIMasterSocketFactory.java" line="148" exact="false" location="?" version="1.8.0_172"/>
         <ExtendedStackTraceItem class="sun.rmi.transport.tcp.TCPEndpoint" method="newSocket" file="TCPEndpoint.java" line="613" exact="false" location="?" version="1.8.0_172"/>
       </ExtendedStackTrace>
     </Cause>
     <ExtendedStackTrace>
       <ExtendedStackTraceItem class="sun.rmi.transport.tcp.TCPEndpoint" method="newSocket" file="TCPEndpoint.java" line="616" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="sun.rmi.transport.tcp.TCPChannel" method="createConnection" file="TCPChannel.java" line="216" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="sun.rmi.transport.tcp.TCPChannel" method="newConnection" file="TCPChannel.java" line="202" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="sun.rmi.server.UnicastRef" method="newCall" file="UnicastRef.java" line="338" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="sun.rmi.registry.RegistryImpl_Stub" method="rebind" file="RegistryImpl_Stub.java" line="147" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="java.rmi.Naming" method="rebind" file="Naming.java" line="177" exact="false" location="?" version="1.8.0_172"/>
       <ExtendedStackTraceItem class="com.cimmetry.jvueserver.RMIAdminManager" method="start" line="-1" exact="true" location="jvueserver.jar" version="?"/>
       <ExtendedStackTraceItem class="com.cimmetry.jvueserver.ServerAdministrator" method="initialize" line="-1" exact="true" location="jvueserver.jar" version="?"/>
       <ExtendedStackTraceItem class="com.cimmetry.jvueserver.ServerAdministrator" method="&lt;init>" line="-1" exact="true" location="jvueserver.jar" version="?"/>
       <ExtendedStackTraceItem class="com.cimmetry.jvueserver.JVueServer" method="start" line="-1" exact="true" location="jvueserver.jar" version="?"/>
       <ExtendedStackTraceItem class="com.cimmetry.jvueserver.JVueServer" method="main" line="-1" exact="true" location="jvueserver.jar" version="?"/>
     </ExtendedStackTrace>
   </Thrown>
 </Event>



STEPS
The issue can be reproduced at will with the following steps:
1. Start AutoVue Server

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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