My Oracle Support Banner

Billed Vs Paid Not Showing Offset Transactions (Doc ID 2655802.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version

ACTUAL BEHAVIOR
-------------------------
The Billed Vs Paid zone on Account 360 shows the various transactions of an account, i.e. bills, payments and adjustments.
The issue is that the offsets applied to a bill are not appearing on Billed Vs Paid screen, making it difficult for a user to determine the reason why the bill unpaid amount is different from the original bill amount.
Other adjustments applied to a bill, such as refund and write-off, appear on Billed Vs Paid. Example below:

1. Billed Vs Paid shows the 3 bills with the corresponding unpaid amount. At this time unpaid amount = 0 as the offset adjustment/s have been applied to the bill/s, however the offset transactions are not showing on the zone, making it difficult for users to understand why unpaid amount of the bills is 0

2. Other adjustments applied to a bill, such as refund and write-off, appear on Billed Vs Paid. The screenshot below is taken from a group which has write off applied to one of its bill/s.

EXPECTED BEHAVIOR
----------------------------
When an Offset Request is applied to bill/s of an account, the expectation is for the offset to appear on the Billed Vs Paid zone.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.