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Error 'SubSystemFacade object is not available for DB Id <ID #>. Please check the configuration. Failed loading object of type : GlobalPreferences' at P6 Web Login (Doc ID 2655902.1)

Last updated on JULY 24, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6Web, the following error occurs:

An Error has occured. SubSystemFacade object is not available for DB Id <ID #>. Please check the configuration.
Failed loading object of type : GlobalPreferences

java.lang.RuntimeException: An Error has occured. SubSystemFacade object is not available for DB Id <ID #>. Please check the configuration.
at com.primavera.bre.SubSystemFacadeFactory.getSubSystemFacade(SubSystemFacadeFactory.java:41)
at com.primavera.bo.datacaches.ServerUserPrivsCache.getServerUserPrivsCache(ServerUserPrivsCache.java:749)
at com.primavera.bo.remotable.PrivilegeHdlr.isUserSuperUser(PrivilegeHdlr.java:267)
at com.primavera.bo.remotable.qproxy.PrivilegeHdlr.isUserSuperUser(PrivilegeHdlr.java:289)
at com.primavera.bo.DBPrivilegeHdlr.isUserSuperUser(DBPrivilegeHdlr.java:99)
at com.primavera.bo.base.CalculateEngineImpl.isSuperUser(CalculateEngineImpl.java:2607)
at com.primavera.bo.base.CalculateEngineImpl.performOBSPrefiltering(CalculateEngineImpl.java:5265)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(CalculateEngineImpl.java:4304)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(CalculateEngineImpl.java:4049)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(CalculateEngineImpl.java:4006)
at com.primavera.bo.base.server.ServerDAOImpl.loadPrmRowSet(ServerDAOImpl.java:152)
at com.primavera.bo.remotable.ReqMgr.getObjects(ReqMgr.java:1283)
at com.primavera.bo.remotable.qproxy.ReqMgr.getObjects(ReqMgr.java:803)
at com.primavera.bo.DBReqMgr.getObjects(DBReqMgr.java:192)
at com.primavera.bo.base.client.ClientDAOImpl.load(ClientDAOImpl.java:511)
at com.primavera.bo.base.client.ClientDAOImpl.load(ClientDAOImpl.java:293)
at com.primavera.bo.base.client.ClientDAOImpl.load(ClientDAOImpl.java:286)
at com.primavera.bo.common.ConfigDumpHelperImpl.a(ConfigDumpHelperImpl.java:68)

Changes

P6 was recently upgraded to a new version.

Cause

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