My Oracle Support Banner

Unable to Display User Segments in the BCC (Doc ID 2656835.1)

Last updated on MAY 10, 2020

Applies to:

Oracle Commerce Merchandising - Version 11.3 and later
Information in this document applies to any platform.


After performing an upgrade migration; when attempting to view the details of a User Segment the following ClassCastException is thrown:

09:46:44,579 ERROR [atg.remote.assetmanager.editor.service.AssetEditorService] ([ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)') JSESSIONID:nClPc38BOocevF0ZLDqD4UgMJnotmTAa0bHoiz2SIXl3LO9spvtQ!1961127767, PROFILE_ID:portal-admin, APACHE_UNIQUE_ID:null, SOURCE_IP:null, Client-Source-IP:null, null java.lang.ClassCastException: atg.web.assetmanager.editor.targeting.SegmentFormHandler cannot be cast to atg.remote.assetmanager.editor.service.AssetService
  at atg.remote.assetmanager.editor.service.AssetEditorInfo.getAssetService(
  at atg.remote.assetmanager.editor.service.AssetEditorService.initializeEditorInfo(
  at atg.remote.assetmanager.editor.service.AssetEditorService.createAssetEditorInfo(
  at atg.remote.assetmanager.editor.service.AssetEditorService.getAsset(
  at atg.remote.assetmanager.editor.service.AssetEditorService.getAsset(
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.