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Unable to Display User Segments in the BCC (Doc ID 2656835.1)

Last updated on MAY 10, 2020

Applies to:

Oracle Commerce Merchandising - Version 11.3 and later
Information in this document applies to any platform.

Symptoms

After performing an upgrade migration; when attempting to view the details of a User Segment the following ClassCastException is thrown:


09:46:44,579 ERROR [atg.remote.assetmanager.editor.service.AssetEditorService] ([ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)') JSESSIONID:nClPc38BOocevF0ZLDqD4UgMJnotmTAa0bHoiz2SIXl3LO9spvtQ!1961127767, PROFILE_ID:portal-admin, APACHE_UNIQUE_ID:null, SOURCE_IP:null, Client-Source-IP:null, null java.lang.ClassCastException: atg.web.assetmanager.editor.targeting.SegmentFormHandler cannot be cast to atg.remote.assetmanager.editor.service.AssetService
  at atg.remote.assetmanager.editor.service.AssetEditorInfo.getAssetService(AssetEditorInfo.java:235)
  at atg.remote.assetmanager.editor.service.AssetEditorService.initializeEditorInfo(AssetEditorService.java:1696)
  at atg.remote.assetmanager.editor.service.AssetEditorService.createAssetEditorInfo(AssetEditorService.java:1641)
  at atg.remote.assetmanager.editor.service.AssetEditorService.getAsset(AssetEditorService.java:398)
  at atg.remote.assetmanager.editor.service.AssetEditorService.getAsset(AssetEditorService.java:283)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)


Cause

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In this Document
Symptoms
Cause
Solution


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