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OIG Users Getting Authentication Error (Doc ID 2657299.1)

Last updated on JUNE 08, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.19.3.0.0 version, Installation


After OIG install, users have been provisioned and while trying to login to UI they are getting authentication error.
The issue occurs only with UI login, but API endpoint URL is accessible and can be accessed by the user.

OIG UI :- http://hostname:8620/oig/

http://hostname:8620/oig/


API endpoint:- http://hostname.xxxx.org:8620/oig-ws/api
http://<host>/oig-ws/api


ERROR
-----------------------
Error occurred while attempting to authenticate user.


Cause

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In this Document
Symptoms
Cause
Solution


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