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Transaction Error On Renewed ASO Policy (Doc ID 2658892.1)

Last updated on APRIL 17, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


Renewing an ASO policy seems to be creating a new contract (CI_SA) for the new policy and causing transactions on the new policy to error-out in TFM C1-TXNEX batch with the following error:

“Multiple contracts in Active, Pending Stop, Stop status exists for same contract type against account %1, product %2 and transaction date %3” (17000/2025)."

How can this be resolved?


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