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Web Server Crashed Due To System.OutOfMemoryException Exception (Doc ID 2659888.1)

Last updated on APRIL 17, 2020

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.4.1 and later
Information in this document applies to any platform.

Symptoms

The IIS Web Server periodically crashes, where the issue appears to be directly related to the following stack. 


The HttpENEConnection.Query shows that the Dgraph was queried, and OptiBackend.GetNavigation confirms that the query to the Dgraph returned a result. You can then see an attempt to ParseBinaryNode & FormatCat the response. However, in reading the response the code appears to end in an infinite ReadInput loop, which causes a System.OutOfMemoryException and the IIS Web Server to crash.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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