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Service Transfer Is Not Working When Service Profile Exists And Failing In ECE EmGateway (Doc ID 2661486.1)

Last updated on APRIL 24, 2020

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.9.9 version, Customer data management


When try to transfer a service from source account to target account, the transfer is failing with below error at the service profile step in EmGateway.

ERROR
-----------------------
A. Error in emGateway1.log



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a source account with a service and under service create a profile.
2. Create a target account
3. Call PCM_OP_SUBSCRIPTION_SERVICE_BALGRP_TRANSFER to do transfer of service created in Step1 to target account specified in Step2.
4. Transfer fails with above errors.


Cause

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In this Document
Symptoms
Cause
Solution
References


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