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Users Unable To Generate ICSR Check Report In Argus Safety Due To Performance Issue (Doc ID 2661657.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1.2 and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

Users were unable to generate ICSR Check report. Once user click on ICSR Check icon, the "Processing" icon keep spinning and getting hung.
After waiting for sometime, the system throws following error message -

"An error has occurred
Error Code: 12029
Error Message :"


All the users who were trying to perform the ICSR Check on specific cases were facing the issue.

The issue appears only for cases that have bulk data.

The customer did enable ICSR Check on case save i.e. -

Argus Console -> System Configuration -> Common Profile Switches -> Reporting -> E2B -> Perform E2B Check on Case Save -> Set to Yes

Therefore, users were facing this issue during case save or routing as well.

But the performance issue exists even if the above switch was set to No.

Steps to repeat:

a. Book-in a case.
b. Add more than 30 products to the case.
c. Add more than 50 patient lab data.
d. Save the case.
e. Hit ICSR Check button
f. Below error appear after waiting for sometime but ICSR Check report not generated -

"An error has occurred
Error Code: 12029
Error Message :"

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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