My Oracle Support Banner

BRM start_all Script Initially Fails to Start cm with Error "PIN_ERR_DM_CONNECT_FAILED" (Doc ID 2661859.1)

Last updated on APRIL 24, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), when using the start_all script to start BRM, the Connection Manager (cm) process may fail to start.  If start_cm is executed afterwards, cm starts successfully.

The error reported by cm is:

PIN_ERR_DM_CONNECT_FAILED

This issue primarily affects the start_all script shipped with default BRM installations, however it may also affect custom startup scripts depending on how the startup is done.

Essentially this affects cm if an attempt is made to start cm immediately after attempting to start dm_oracle.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.