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MetaSolv Solution Client (tbs.exe) Blank White Screen Logon Problem After Windows 10 Upgrade (Doc ID 2662185.1)

Last updated on MAY 08, 2020

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution Release 6.3

After upgrading from Windows 8 to Windows 10, some users observe the MetaSolv Solution client application (tbs.exe) opens a blank white screen immediately after logon. They are unable to use the application.

 

Changes

Upgrade to Windows 10.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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