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Latency on Order Creation (Doc ID 2662259.1)

Last updated on MAY 06, 2020

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer is experience high long creation times one system in particular. On further analysis  one specific DB query in taking longer time.
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SELECT * FROM (SELECT * FROM (SELECT HEADER.ORDER_SEQ_ID C1, FLOW.HIST_SEQ_ID C2, HEADER.NUM_REMARKS C3, FLOW.STATE_ID C4, FLOW.USERNAME C5, FLOW.DATE_POS_STARTED C6, HEADER.ORDER_TYPE_ID C7, HEADER.ORDER_SOURCE_ID C8, HEADER.CARTRIDGE_ID C9, FLOW.EXECUTION_MODE C10, FLOW.COORD_SET_ID C11, FLOW.TASK_ID C12 , HEADER.ORD_STATE_ID C13, HEADER.ORD_TARGET_STATE_ID C14, HEADER.REFERENCE_NUMBER C15, HEADER.PRIORITY C16, HEADER.ORD_CREATION_DATE C17, HEADER.ORD_COMPL_DATE_EXPECTED C18, HEADER.ORD_COMPLETION_DATE C19, HEADER.EXPECTED_START_DATE C20, HEADER.REQUESTED_DELIVERY_DATE C21, HEADER.EXPECTED_DURATION C22, HEADER.PROCESS_STATUS_ID C23, ROW_NUMBER() OVER (PARTITION BY HEADER.ORDER_SEQ_ID ORDER BY FLOW.HIST_SEQ_ID DESC) RN, COUNT(*) OVER () TOTAL_ROWS FROM OM_ORDER_HEADER HEADER LEFT OUTER JOIN OM_ORDER_FLOW FLOW ON (HEADER.ORDER_SEQ_ID=FLOW.ORDER_SEQ_ID) WHERE HEADER.CARTRIDGE_ID MEMBER OF ? AND RTRIM(UPPER(REFERENCE_NUMBER)) LIKE RTRIM(?) AND HEADER.ORDER_TYPE_ID MEMBER OF ? AND HEADER.ORDER_SOURCE_ID MEMBER OF ? AND HEADER.DOMAIN_ID = ? ORDER BY C17 ASC) WHERE RN = ?) A WHERE ROWNUM <= ?
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Cause

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In this Document
Symptoms
Cause
Solution
References


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