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Deadlock Detected which Waiting for Resource (Doc ID 2662382.1)

Last updated on APRIL 27, 2020

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer is getting "ORA-00060: deadlock detected while waiting for resource" errors in ecs.log and " EMGatewayBundle-18201: Error in client thread : java.util.concurrent.TimeoutException" in Emgateway logs while trying to purchase any bundle. And if re-submit the request again, it is getting success.

 STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate usage notifications, this in turn trigger package bundle purchase
2. In the meantime for the same customer, usage session CDR (Call Detail Record) is processing ECE,(Elastic Charging Engine)
3. Bundle package purchase is getting committed in ECE but failed in BRM(Billing and Revenue Management) side with ECE Timeout errors

Cause

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In this Document
Symptoms
Cause
Solution
References


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