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Deadlock Detected While Waiting for Resource (Doc ID 2662382.1)

Last updated on JULY 14, 2022

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.2.0 and later
Information in this document applies to any platform.

Symptoms

One user is getting "ORA-00060: deadlock detected while waiting for resource" errors in ecs.log and "EMGatewayBundle-18201: Error in client thread : java.util.concurrent.TimeoutException" in Emgateway logs while trying to purchase any bundle. It is getting success if re-submitted the request again.

Error snippet of emGateway1.log:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate usage notifications, this in turn triggers package bundle purchase.
2. In the meantime for the same user, usage session Call Detail Record (CDR) is processed by Elastic Charging Engine (ECE).
3. Bundle package purchase is getting committed in ECE but failed in Billing and Revenue Management (BRM) side with ECE Timeout errors.

Cause

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In this Document
Symptoms
Cause
Solution
References


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