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Email is not being delivered as per workflow configuration (Doc ID 2663582.1)

Last updated on MAY 04, 2020

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.6 version, Administration_OFSS

ACTUAL BEHAVIOR
---------------
Emails are not being delivered to user’s mailbox as configured in Workflow

EXPECTED BEHAVIOR
-----------------------
Emails should get delivered to user’s mailbox as configured in Workflow

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform configurations mentioned in PMF Orchestration guide to deliver mail for a configured workflow.
     14 Configuring Email for Human Tasks
     https://docs.oracle.com/cd/E60058_01/PDF/8.0.6.x/8.0.6.2.0/OFSAAI_PMF_Orchestration_Guide_8.0.6.2.0.pdf

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive mail/notifications.

Cause

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In this Document
Symptoms
Cause
Solution
References


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