'Total Retail' Value is Shown as Zero For Certain Transactions
(Doc ID 2665437.1)
Last updated on MAY 05, 2020
Applies to:Oracle Retail Sales Audit - Version 16.0.2 and later
Information in this document applies to any platform.
For all transactions having sub-transaction as OrderInitiate (ORDINT), OrderComplete (ORDCMP), OrderCancel (ORDCAN), OrderPartial (ORDPAR), and item status as Order Initiate (ORI), Order Cancel (ORC), Order Complete (ORD), the Total Retail value is shown as 0 even though the total tender amounts are calculated correctly.
Steps to recreate:
1. Go to Tasks >> Operations >> Manage Transactions.
2. Enter the transaction (with item status in ORI, ORD, ORC).
3. Notice that the 'Total Retail' value is 0 for the Item.
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