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AG Service General Email (Doc ID 2666146.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.2 and later
Information in this document applies to any platform.

Symptoms

The following error message is displayed continuously in the AG Services Log file for hours. Then, it will actually succeed and transmit the Emails queued up. The Server people have stated that SMTP is setup correctly on this server. Of Note, the Bulk Transmit Email AG Service does not experience this same issue. Emails are sent instantaneously for that service.

19-Jul-2019, 16:22:44 >> AGProc_GeneralMail > "G:\Argus\Argus Safety\AGProc.exe AGProc_GeneralMail GENERAL EMAIL" started.
19-Jul-2019, 16:22:45 >> AGProc_GeneralMail > Enterprise DEFAULT : Could not send mail through SMTP for Email ID 3446. The FirewallHost address is invalid (0.0.0.0). 1 Emails Processed. 0 Success, 1 Failed.
19-Jul-2019, 16:22:45 >> AGProc_GeneralMail > "G:\Argus\Argus Safety\AGProc.exe AGProc_GeneralMail GENERAL EMAIL" stopped.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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