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PUPL Batch is Throwing Error With Message 00011, 13708 Not Found (Doc ID 2670892.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v2., PUPL batch run mentions some errors, but not showing any error message.

Error - CIPZMSGG - Message (00011, 13708) not found

When we get wrong account id from the External system, PUPL job fails to post the payment into the suspense account in error status.
Payment Upload staging record going in error with Error Message (Message (00011,13708) not found, payment event id is getting created but not getting linked to Payment Upload Staging record and also payment record is in Incomplete status rather than error status.

Payment Upload staging record should get completed and payment event id should get generated with payment posted to Suspense Account in error status.

The issue can be reproduced at will with the following steps:
1. Have records with wrong account id (usually such data comes from external system)
2. Do the relevant setups in corresponding UIs for the Payments
3. Then run C1-PYUP1, C1-PYUP2 and PUPL Batches


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