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Go To Adjustment With Arrears Date Link On The SA Financial History Not Working As Expected (Doc ID 2671258.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
In CCB 2.7.0.3, From SA Financial History, click on navigation link “Go to Adjustment with Arrears Date” . However, instead of directly navigating to corresponding or specific Adjustment

EXPECTED BEHAVIOR
-----------------------
In CCB 2.3.1, an Adjustment Search Page window will appear and returns all the corresponding Adjustments linked to Account.
This is expected in CCB 2.7.0.3.0 as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From SA Financial History, click on navigation link “Go To Adjustment with Arrears Date”
2. Instead of the user directly navigated to a corresponding or specific Adjustment, an Adjustment Search Page window will appear and returns all the corresponding Adjustments linked to Account.

Cause

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In this Document
Symptoms
Cause
Solution
References


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