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ERROR_GEN_FILE Error Appears When Viewing PMDA E2B (R3) Paper Report (Doc ID 2672069.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Argus Safety Japan - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

Issue:
The following error appears when viewing PMDA E2B (R3) paper report

Error:
Details : ERROR_GEN_FILE

Note:
- When viewing PMDA E2B R3 (not paper report), E2B displays properly.

- The following log is an output in Argusvr2.xxx.log

      [EnterpiseID: ] 20-Apr-2020, 08:55:49:751, [11], UserId: xxx, Exception DetailsMessage

Error: ERROR: Padding is invalid and cannot be removed.
Stack Trace
   at Relsys.Argus.BusinessObjects.BIPService.Builders.ArgusReportConfigBuilder.InitializeArgusRunReportConfiguration(BIPReportParameter param) in c:\AS_Source\4 - Argus Safety\Argus.NET\BusinessObjects\ReportExecute\Relsys.Argus.BusinessObjects.BIPService\Builders\ArgusReportConfigBuilder.cs:line 49
   at Relsys.Argus.Service.Implementations.BIPReports.BIPReport.runReportOnBIP(BIPReportParameter param) in c:\AS_Source\4 - Argus Safety\Argus.NET\Service\Implementations\Relsys.Argus.Service.Implementations.BIPReports\BIPReport.cs:line 74

[EnterpiseID: ] 20-Apr-2020, 08:55:49:751, [11], UserId: xxx, ExpeditedBIPReport::GenerateReport    Exception DetailsMessage
Error: ERROR: Padding is invalid and cannot be removed.
Stack Trace
   at Relsys.Argus.BusinessObjects.BIPService.Builders.ArgusReportConfigBuilder.InitializeArgusRunReportConfiguration(BIPReportParameter param) in c:\AS_Source\4 - Argus Safety\Argus.NET\BusinessObjects\ReportExecute\Relsys.Argus.BusinessObjects.BIPService\Builders\ArgusReportConfigBuilder.cs:line 49
   at Relsys.Argus.Service.Implementations.BIPReports.BIPReport.runReportOnBIP(BIPReportParameter param) in c:\AS_Source\4 - Argus Safety\Argus.NET\Service\Implementations\Relsys.Argus.Service.Implementations.BIPReports\BIPReport.cs:line 82
   at Relsys.Argus.Service.Implementations.Reports.ExpeditedBIPReport.CallBIPService(BIPReportParameter param, String fileName)
   at Relsys.Argus.Service.Implementations.Reports.ExpeditedBIPReport.GenerateReport(BIPReportParameter param)

Steps:
1. Login to Argus safety
2. Open a case
3. Schedule PMDA E2B (R3) (or PMDA E2B (R3) paper report)
4. Confirm the E2B displays properly
5. Change the view format to paper report

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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