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Users are Unable to Scan Non Ranged Items During Item Basket Creation (Doc ID 2672238.1)

Last updated on MAY 25, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 15.0.1 and later
Information in this document applies to any platform.

Symptoms

In SIM Handheld(HH), Users are unable to create an Item Basket for Non-ranged Item.

Error:  "Item is not ranged and cannot be added"

Steps To Recreate:

  1. Login to SIM HH.
  2. Navigate to Item Basket > Create Item Basket >> Enter Alternate ID.
  3. Select item Basket Type as Item Basket.
  4. Scan a Ranged Items (Don’t click enter on HH device).
  5. Scan a non ranged Item and Enter. The above mentioned error is reported.

Cause

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In this Document
Symptoms
Cause
Solution
References


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